We use Canada Post for all shipments. Typically, orders arrive to Western Canadian locations in 1-3 business days with orders to eastern locations arriving in 4-8 business days. If we have to ship a partial order, we cover the cost of the back-ordered items when they are available.
We also offer FREE shipping in Canada on orders over $130
For orders received from our American customers, orders are drop-shipped direct from our US Suppliers. Not all brands are eligible for this; contact Cory@RCDepot.ca for more details on drop-ship eligibility.
We drop-ship US orders via FedEx and usually see a 2-4 day turnaround time. Like our Canadian customers, American customers also receive free shipping on orders over $99 (USD). If our drop-shipper is out of stock on the ordered products, they will be shipped from Canada using CanadaPost Expedited Parsel USA; the turn-around time on this varies but is usually 5-7 business days.
We do not offer returns on product that has already been shipped. All sales on shipped product are final! In the case of items that are not regularly stocked, any back-orders that have already shipped to us from our supplier is subject to a 25% restocking fee.
We do however stand behind our products; any defective merchandise is handled quickly and efficiently. We either put you in direct contact with the manufacturer or we take care of the defect ourselves. Whichever method is faster and get you, our valued customer, fucntioning product quickly.